Thursday, November 29, 2012

Dear Aetna,

I have one question.
I need one thing done.
I don't think I'm asking too much.
It's actually a win-win situation.
Wouldn't it be nice when the day comes when you won't have to deal with me anymore?
The day my kids won't need their therapy EOBs with a zero balance anymore?
The day you won't have to process those claims anymore?

I had a few phone conversations today.
I made my case.
I don't think "Melissa" is taking my request seriously.
It's my "Mom gut" telling me that.
And my "Mom-gut" is rarely wrong.

So the ball is in their court now.
And I wait, but I won't wait quietly.

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